NHIA deployed staff attend a refresher course | 6/16/2022

National Health Insurance Scheme (NHIS) deployed staff to credentialed health facilities in the Greater Accra Region on Wednesday, June 15th attended a day's refresher course at the Head Office in Accra. 


The Provider and Client Relations Unit of the Corporate Affairs Directorate organized the event meant to improve the participants’ knowledge and shared with them new developments related to their job description. 


The participants were courted to current strategies mapped out by the NHIA executive management to attain customer satisfaction. In his opening remarks, Head of Corporate Affairs, Oswald Essuah-Mensah implored all deployed staff to treat NHIS members with the utmost respect. 


He tasked them to leverage the new NHIA Chief Executive, Hon. Dr. Okoe-Boye's vision of Digitization, Decentralization, Dissemination, Development, and Data.


He reminded them of the need to always send newsworthy stories to the Corporate Affairs Directorate for publication on the NHIS mainstream and social media sites.


He talked about the construction of customer service centers at the providers’ sites to make their work more comfortable.


The convener and lead facilitator, the Manager in charge of the Provider and Client Relations Unit, Eric Boadi-Afoakwa's presentation focused on Complaint Resolution Management.  


The in-depth presentation enhanced the deployed staff skills in handling NHIS member complaints raised at the credentialed facilities. Eric Boadi-Afoakwa reassured the deployed staff of an improved working environment and encouraged them to remain steadfast and behave in a way that will make the NHIS attractive to non-members.  


A Client Services Manager, Ruth Kukua Coleman made a presentation on ensuring customer loyalty and providing the best services to NHIS members at the health facilities.



She said it was crucial to pamper NHIS members to increase active membership currently pegged at over 16 million. 



The demand for extra money (Copayments) by healthcare service providers for services covered by the NHIS dominated the open forum session. 



The participants further complained about poor working conditions and requested for pragmatic solutions.