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National Health Insurance Scheme


NHIS Mobile Renewal goes Global|11/25/2019

 With the introduction of the Mobile Renewal Service, the National Health Insurance Scheme (NHIS) continues to gain global attention with prestigious awards pouring in from recognized private and public organizations.


Since its implementation in 2018, what has been hyped as a phenomenal innovation has so far bagged three awards with the latest being, "Social Impact Project Award.”

This was at the Maiden edition of Project Management Awards Ghana event organized by the Management Excellence Foundation and its partners at the Kempinski Hotel in Accra, Saturday November 23.In all, there were 10 Awards for grabs and the NHIS grabbed the Social Impact Project Award in recognition of the NHIS Mobile Renewal Service social impact in Ghana.


  The National Health Insurance Authority (NHIA), Chief Executive Officer (CEO), Dr. Lydia -Dsane-Selby received the Award. She was flanked by some of the NHIA Board Members and some senior staff.The elated NHIA Boss showed appreciation for the honour and also thanked, the NHIA team for making the project a reality Dr. Selby further reminded the general public that being NHIS member is mandatory and urged the gathering at the event to join the active membership.


She implied that all Ghanaian residents without the NHiS card were law breakers.Convener and Board Member of the Project Management Awards Ghana/Management Excellence Foundation, Dickinson Agyapong-Bemoa said  the Awards showcased the deserving Winners great efforts and successes regarded as a model and standard.


"We at the Foundation resonate with this growing passion and further want to deepen the profession to promote excellence, standards and social impact in Ghana."At the 2019 Inspirational Public Sector Leadership Awards (IPSLA), organized by Policy Think Tank, IMANI Ghana, the NHIA emerged as the Most Innovative Public Sector Institution in Ghana.


Likewise, the NHIA received two prestigious Awards at the second edition of Africa Public Sector Conference and Awards (APSCA) ceremony where the Authority received the Most Outstanding Contribution Public Sector Digitization Award, and the Chief Executive Officer (CEO), Dr. Lydia Dsane-Selby took the Outstanding Women in Public Sector Award.


Recently, the Vice President, Alhaji Dr. Mahamudu Bawumia at the 3rd Africa Public Sector and Awards (APSCA) ceremony in Accra extolled the Mobile Renewal Service describing it as a phenomenal innovation.


This was reechoed by the Minister of Finance, Ken Ofori Atta in the 2020 Budget Statement.These firmed up several accolades from civil society organizations in Ghana and beyond.


In line with government’s digitization drive, on December 19, 2018, Alhaji Dr. Mahamudu Bawumia launched the Mobile Renewal Service to make the NHIS more accessible to its members and also improve upon the Scheme’s financial management.


The initiative marked the beginning of the total digitalization of the system of enrolment of new NHIS clients, renewal of membership, submission, processing and payment of claims to support efforts of the government towards universal health coverage of the country.


No more long queues at the NHIS District offices thereby creating enough space for staff there to attend to pregnant and indigent members.


The Scheme has become more attractive and so members who left the Scheme are returning thereby increasing the number of persons being covered in line with Universal Health Coverage (UHC) vision of the government.

Combined with the generation of E-Receipts, the much touted innovation tracks payments to streamline the operations of the NHIS and make it more efficient.


The Mobile Membership Renewal Service puts a check on providers by reducing the chances of false claims generation through the option available to members to confirm or deny attendance after every facility visit requiring the use of the NHIS cards.


Simplified Offline Verification allows NHIS provider facilities to verify membership validity with the aid of a mobile phone leading to prompt payment of claims.



The NHIS active membership has risen from 10 million as at the end of 2016 to 11.7 million in 2019.

They have access to services by 4,600 Health Service Providers credentialed by the NHIA across the country.


The Authority has so far cleared the 2016, 2017, 2018 arrears of claims and is on course paying 2019 claims.




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