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The 10th phase of the National Health Insurance Authority (NHIA), World Bank sponsored ongoing nationwide training of Tier 3 credentialed healthcare providers, was held in the Eastern Regional capital, Koforidua, July 18, 2024. As the largest category of healthcare providers, the Tier 3 includes CHPS Compounds, Health Centers and maternity Homes whose services are indispensable to Ghana's National Health Insurance Scheme (NHIS) at the Primary Healthcare level.
The participants at a day's trainer of trainers exercise, acquired in-depth knowledge of the Android version of the Claim IT system of electronic Claims management. The platform seeks to empower them to become more efficient in Claims management, and increase efficiency in Ghana's healthcare delivery through the NHIS.
The ongoing nationwide trainer of trainers exercise is funded by the World Bank in partnership with the NHIA, whose Director, Financial Accounting, Dr. Gustav Cruickshank is the project team lead. In the broadest view, the trainer of trainers exercise is to be replicated across Ghana's 16 administrative regions. As the Guest of honor at the Koforidua training sessions, the NHIA Deputy Chief Executive for Operations, Louisa Atta-Agyemang (Mrs.) highlighted the exercise importance and encouraged the participants to fully subscribe to the platform.
According to her, the system has so far helped in improving the speed and accuracy of Claims processing and reducing the administrative burden on healthcare providers. Mrs. Atta-Agyemang reaffirmed the NHIA Executive Management's commitment to boosting the confidence of NHIS members, reiterating the desire to combat illegal charges (extortions) by some credentialed healthcare providers and thereby implored them to focus on delivering quality healthcare. Among other dignitaries, the NHIA Ag. Director of Claims, Dr. Abigail Nyarko Codjoe Derkyi Kwarteng, Ag. Director Membership and Regional Operations, Mr. Oti Frempong, and the project team lead, Dr. Gustav Cruickshank briefly addressed the participants.
World Bank Funding The World Bank Group has offered Twenty-Seven Million, Seven Hundred Thousand United States Dollars ($27.7 M) to the NHIA, to increase the NHIS annual active membership, and as well facilitate Claims processing and payments for credentialed service providers, maximum within 90 (ninety) days.
The World Bank sponsorship is in line with the global agenda of attaining Universal Health Coverage (UHC) by the year 2030. NHIS staff engagements As part of her working visit to the Eastern Region, the NHIA DCE Operations Louisa Atta-Agyemang (Mrs.) touched base with staff of the New Juaben North and New Juaben South NHIS District Offices. She engaged the frontline staff in a friendly manner and asked them to increase the NHIS active membership, while Executive Management take steps to fix their operational challenges.
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