The National Health Insurance Authority (NHIA) wishes to bring to the attention of the general public and healthcare providers that it has completed processes to receive and process applications for credentialing of healthcare providers on an online platform, which will ease provider experience with the credentialing process. Healthcare providers who wish to acquire a new credential or renew their existing credential (without an existing portal account) are to follow the steps below:

  • Visit the website https://www.credentialing.nhia.gov.gh
  • On the login page, click on the Request Account link
  • Provide the following information for the account request to be reviewed for decision making by Management
    • a. First and Last Name of an officer from the facility that will manage the facility’s account on the online platform
    • b. An official/corporate email address of the facility that will be used to create a user account for the facility
    • c. Select the type of insurance the facility seeks to acquire i.e., National Health Insurance Scheme (NHIS) or Private Health Insurance Schemes (PHIS) or both by checking the boxes.
    • d. Indicate whether the account is being requested for a credentialed or non-credentialed facility.
      • i. If the account is being requested for a credentialed facility that has never had an account created for it, enter the facility’s Health Provider Code, select the Political District of the facility’s location, and click on the Fetch Info icon.
      • ii. If the facility is non-credentialed:
    • e. Select the Political District of the facility’s location.
    • f. Select the Facility Type
    • g. Enter the Name of the Facility (As captured on the facility’s HeFRA Certificate)
    • h. Enter the Facility Location
    • i. The telephone number of the facility
    • j. Attach a merged copy of the facility’s Business Registration Certificate, HeFRA Certificate, Pharmacy Council Certificate and CHAG Certificate (Where Applicable) as a PDF.

Review information on the page and then click on the Register button to complete the activity. Please note that you will receive notification upon successful submission of the account request. Additionally, only one request may be made per facility. Providers with existing Portal Accounts need not make new requests.

Additionally, we will be replacing the downloadable application guide with an updated one. The soft copy will be forwarded to you via email..

Download the Credentialing Application Guide for more details

CREDENTIALING APPLICATION PROCESSING FEES FOR THE VARIOUS FACILITY LEVELS

TYPE OF FACILITYAMOUNT (GH¢)
CHPS COMPOUND200.00
CHPS COMPOUND WITH MIDWIFE600.00
CHEMICAL SHOP 600.00
PHARMACY 1,050.00
LABORATORY, ULTRASOUND (STAND ALONE) 1,050.00
MATERNITY HOME, HEALTH CENTRE 1,200.00
CLINIC 2,000.00
DIAGNOSTIC SERVICES ( X-RAY,+ LABORATORY, + ULTRASOUND) 2,000.00
PRIMARY HOSPITAL, POLYCLINIC 3,000.00
SECONDARY HOSPITAL5,000.00
TERTIARY HOSPITAL10,000.00